Refund Policy

Refund Policy

PURPOSE

This policy outlines the conditions under which refunds may be issued to clients who terminate services with creditte Pty Ltd, particularly regarding work partially completed and costs associated with onboarding. 

SCOPE

This policy applies to all clients engaging with creditte Pty Ltd for accounting, bookkeeping, and advisory services. 

DEFINITIONS

Partially Completed Work: Services initiated but not finalised at the time of contract termination. 

Onboarding Costs: Expenses incurred during the client setup phase, including compliance checks, software setup, and data migration. 

REFUND POLICY DETAILS

Refund Eligibility 

Partially Completed Work 

If a client terminates services before completion, a partial refund may be granted based on the portion of work completed. 

creditte Pty Ltd will calculate the refund as the uncompleted percentage of the agreed service fee. 

If the work is substantially completed (80% or more), no refund will be issued. 

Onboarding Costs 

creditte Pty Ltd reserves the right to recover 10% of the overall engagement to a maximum of $500 (plus GST) to cover:  

• Initial consultation and data gathering. 

• Setting up the client in internal systems (HubSpot, Xero, SharePoint). 

• Compliance checks (AML, CTF, engagement letter processing). 

• Communication and coordination with the client and third parties to obtain necessary documents. 

• Training and system walkthrough (if required). 

This fee is non-refundable regardless of the length of the engagement. 

Refund Calculation 

Fixed-Fee Engagements: The refund amount is determined by the percentage of work completed. 

Time-Based Engagements: Clients will be billed for actual hours worked up to the termination date. Any excess prepayment will be refunded. 

Monthly Retainer Services: If termination occurs mid-month, no partial refund will be provided for that month. 

Notification and Processing 

Clients must submit a written notice of termination. 

Refund requests will be assessed within 14 days of receiving the termination notice. 

Refunds will be processed within 30 days of approval via the original payment method. 

COMPLIANCE WITH PROFESSIONAL STANDARDS

This policy aligns with the ethical guidelines set forth by the Accounting Professional & Ethical Standards Board (APESB), including: 

APES 305 Terms of Engagement, which requires clear communication of terms to clients. 

APES 110 Code of Ethics for Professional Accountants, ensuring fairness and transparency in financial dealings.